Privacy Policy

Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services as a solution-focused hypnotherapy provider. This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

  • Name/ Address
  • Date of birth
  • Relationships and occupation
  • Contact details: telephone, email address
  • Medical conditions relevant to the sessions
  • Prescribed medication
  • Details of your GP for me to contact in case of an emergency or in the situation where I feel you may harm yourself or others.
  • Any other information you felt was relevant to share.
  • A summary of why you are seeking help
  • Brief session notes
  • Visitor behaviour information when you have contacted me through our website

Why do you need a record of this information?

For the purpose of giving you the highest quality of support. This allows me to refer back to the content and discussions of previous sessions. Your contact details/ address and GP details will only be used with your explicit consent. I use the information from the website to identify visitor information behaviour and trends.

How do I know that my information will be held securely?

  • Paper: session notes/ consent form/ GDPR agreement – Are all stored in locked cabinets.
  • Electronic Data: emails, contact form, texts, SMS messages, consent form, GDPR document – computer is password protected, emails require a username and password, smart phone is fingerprint recognition or a pass code. 

How We Use Your Information

We use the information we collect for the following purposes:

  • Provision of Services: To provide you with our hypnotherapy services and ensure appropriate treatment.
  • Communication: To communicate with you regarding appointments, updates, and any other information relevant to your treatment.
  • Billing and Payments: To process payments for our services.
  • Compliance: To comply with legal and regulatory obligations, including record-keeping requirements.
  • Improvement of Services: To analyse and improve our services, where necessary and in a way that does not identify you personally.

Data Sharing

Everything we discuss during our sessions remains strictly confidential. I undertake peer supervision as a form of good practice. This process allows me to voice any concerns I may have, in a safe and confidential environment. In order to protect all my client’s privacy, I will refer to you by a pseudonym and I may refer to your information verbally when it’s helpful to the professional process. My supervisor also adheres to the GDPR.

If your health is in jeopardy or I feel you may harm yourself, I may share your contact information with an emergency healthcare service (GP or mental Health Crisis Team).  If I become aware of your intent to cause harm to another person/ organisation, the law may require that I inform an authority and that may include sharing your contact information. 

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

For health-related data, we will typically retain records for a minimum of 7 years after the last treatment session or, in the case of minors, for 7 years after they reach the age of 18.

Your Data Protection Rights

GDPR allows you to request the deletion of any of your records, by making a request in writing to me. Should you request this then all your paper records would be shredded with a cross shredding machine. Any electronic data such as emails or text messages would be permanently deleted from the devices they are stored on. Please note that I would have to save the deletion request you made but would not save any other data. It is possible that my insurance company’s legal team may want to verify the information I send out. To make a request please write to me at the address below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

[email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, if you believe your data protection rights have been breached.